Service FAQs

1. What is your return Policy?

You are welcome to return any unused items within 14 days of purchase. If you need to return an item, please email so we can assist with process. You can view our full returns policy here.

2. How quikcly do you dispatch?

Dispatch times for items may vary depending on the specific product you are searching for. Generally, all items are dispatched within 5 working days. However, for a more precise estimate of the lead time, we recommend referring to the "delivery information" tab available on the product page. This tab will provide you with detailed information regarding the expected dispatch and delivery times for that particular item.

3. What shipping options are available?

For those who are not in a hurry, our 2nd class shipping service ensures reliable delivery at a reasonable pace.
If time is of the essence, our exceptional 1st class service guarantees a faster transit time without compromising on reliability.
For the fragrance enthusiasts who simply can't bear to wait, our DPD next day delivery ensures that you'll have your hands on your coveted items in no time.

4. Why don't you offer samples?

We recognize that selecting your new beloved home fragrance can be challenging when done online, and we understand that fragrance samples would greatly aid in this decision-making process. However, similar to your preferred perfume or aftershave, fragrances transform over time. Merely relying on a fragrance sample does not provide an accurate representation of how the scent will evolve, such as when a reed diffuser slowly releases its aroma into a room or when a melt warms up swiftly and unlocks its diverse fragrance notes. In our descriptions, we strive to capture the enchantment of each home fragrance, aiming to provide a realistic portrayal of what you can expect.


5. What payment options are available?

We proudly accept a wide range of major credit and debit cards. Our secure payment processing is handled through Stripe, ensuring the safety of your transactions. For a seamless shopping experience, if you have a ShopPay account, you can utilise it for a quick and hassle-free checkout process when ordering your next favourite home fragrance. Additionally, we offer the flexibility of payment options via PayPal or Google & Apple Pay, making it even easier for you to complete your purchase.